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FAQ

Lead time

In stock product will take  3 – 5 working days to be dispatched.
Made to order product will take 5 – 7 weeks to be dispatched.

Delivery

South Africa – Standard Delivery takes 2-5 working days from the day of dispatch.
International Shipping – We use Fedex for international shipping. It takes approx. 7 -20 working days from the day of dispatch. *Please note it does not includes customs clearance.

Product Satisfaction

Should the products delivered be faulty, damaged or does not match your expectations, please contact us within 7 days for an exchange or repair.

Warranty & Repairs

We offer 12 months guarantee on production defects. For damage not resulting from production defects, we are happy to repair / replace parts at a discounted rate.  Please contact us with your proof of purchase and order confirmation number.

Product Care

Birch Plywood Care – Regular cleaning is recommended for Birch Plywood. Simply wipe with a soft damp cloth or soft damp cloth and mild soap. Avoid harsh chemicals, harsh chemical might damage the finish. Avoid direct contact of heated or damp items; prolonged contact or spills might cause discolourations or damage.
Cork Leather Care: Simple wipe with a soft damp cloth or a soft damp cloth with mild soup. Avoid harsh chemicals, harsh chemical might damage the finish. Avoid direct contact of heated or damp items; prolonged contact or spills might cause discolourations or damage.
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